Zones is conducting an Off-Campus Drive in 2024 to hire freshers for the position of L1 Service Desk. Candidates who have completed their BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, or MSc (Computer) degrees from the batches of 2021, 2022, 2023, or 2024 are eligible to apply. The role is based at the Bangalore location. Below are the detailed eligibility criteria and the application process.
Zones Off Campus Drive 2024 Details:
Company Website: zones.com
Job Role: L1 Service Desk – Fresher
Qualification: BSc (IT, Computer) / B.Tech/BE / BCA / M.Tech / MCA / MSc (Computer)
Experience: Fresher (0 – 0.6 months)
Batch: 2021/2022/2023/2024
Salary: ₹3 to 5 LPA (as per Glassdoor estimates)
Job Location: Bengaluru
Last Date: ASAP
Company Overview:
Zones is a global IT solutions provider specializing in end-to-end IT services. With over 35 years of industry experience, Zones offers services in Digital Workplace, Cloud & Data Center, Networking, Security, and more. Partnering with top IT brands like Microsoft, Apple, Cisco, and Lenovo, Zones operates in over 120 countries, building digital infrastructures that transform businesses.
Position Overview:
As an L1 Service Desk professional, you will provide technical support and assistance to customers remotely, ensuring customer satisfaction by resolving issues at the first point of contact. The role involves managing user queries, diagnosing issues, and offering prompt solutions.
What You’ll Do as L1 Service Desk:
- Serve as the first point of contact for customers seeking technical assistance through phone, chat, and email.
- Troubleshoot and configure desktop hardware and peripherals.
- Address client issues globally (24×7) in a fast-paced environment.
- Perform remote troubleshooting using diagnostic techniques and relevant questions.
- Escalate unresolved issues to the next level of support personnel when necessary.
- Ensure ticket creation and proper documentation in real-time.
- Work within SLAs and follow procedures to resolve customer issues.
- Maintain logs of issues and their resolutions, provide follow-up, and update customer information.
- Suggest possible improvements to procedures and knowledge base articles.
- Understand computer systems, mobile devices, and other tech products, diagnosing and resolving issues faster.
- Work in 24/7 rotational shifts.
What You Will Bring to the Team:
- Experience: 0 – 0.6 months in IT Support.
- Education: BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer).
- Skills: Knowledge of computer operating systems (Windows), troubleshooting desktop hardware, software installation, and excellent communication.
- Team Player: Ability to work effectively in a collaborative team environment.
FAQs:
- Who is eligible to apply for the L1 Service Desk position at Zones?
Candidates with a BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, or MSc (Computer) degree from the 2021 to 2024 batches are eligible. - What is the expected salary for the L1 Service Desk role?
The salary is expected to be between ₹3 to ₹5 LPA. - What skills are required for this role?
Candidates should have knowledge of Windows OS, troubleshooting desktop hardware and peripherals, excellent communication skills, and the ability to multitask in a fast-paced environment. - What is the job location for Zones Off Campus Drive?
The job location is Bengaluru, India. - How can I apply for the Zones L1 Service Desk position?
You can apply through the Apply Link provided above and follow the application process.
