Zoho Recruitment 2024: Hiring Technical Support Engineers

Zoho is hiring freshers for the role of Technical Support Engineers. Candidates with a Bachelor’s or Master’s degree are eligible to apply. Detailed eligibility criteria and the application process are provided below.

Zoho Recruitment 2024

Job Summary

Details About Zoho Recruitment 2024:

Company Website: www.zoho.com

Job Role: Technical Support Engineers

Qualification: Bachelor’s / Master’s or Any Graduate degree

Experience: Fresher

Batch: Any Batches

Work Location: Chennai

Salary: INR 6.8 LPA (Expected)

Job Description for Zoho Recruitment:

Answer customer queries about product features and capabilities through phone, e-mail & chat.
Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third-party configurations.
Take ownership of unresolved cases and coordinate with internal teams to ensure prompt resolution.
Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
Coordinate with various internal teams during an incident, communicate the status effectively till resolution.
Consistently meet SLA and other key performance metrics.

Requirements:

Excellent verbal and written English communication skills.
Attention to detail and a strong desire to learn.
Willingness to work night shifts and weekend shifts either permanently or on a rotational basis.
Should be flexible with all modes of support – Email, Live chat, and Calls.
Experience as a Technical Support Engineer / Customer Success Specialist with an Email Service Provider, Email Security Software Vendor, or Domain Hosting Provider is an added advantage.
Basic knowledge of Networking and Active Directory.

Frequently Asked Questions (FAQs)

What qualifications are required to apply for the Technical Support Engineer role at Zoho?
- A Bachelor’s or Master’s degree in any field is required.
Is this position open to freshers?
- Yes, the position is open to freshers from any batch.
What is the job location for this position?
- The job location is in Chennai.
What are the main responsibilities of a Technical Support Engineer at Zoho?
- Responsibilities include answering customer queries, troubleshooting technical issues, coordinating with internal teams for resolution, and meeting key performance metrics.
How can I apply for this position at Zoho?
- Interested candidates can apply online through the provided link as soon as possible.

Zoho is hiring freshers for the role of Technical Support Engineers. Candidates with a Bachelor’s or Master’s degree are eligible to apply. Detailed eligibility

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