Zoho Recruitment 2024: Hiring Technical Support Engineers

Zoho Recruitment 2024: Zoho is hiring freshers for the position of Technical Support Engineers. Candidates with Bachelor’s or Master’s degrees are eligible to apply. Detailed eligibility criteria and the application process are given below.

Zoho Recruitment 2024

Job Summary

Company Website: www.zoho.com

Job Role: Technical Support Engineers

Qualification: Bachelor’s/ Master’s or Any Graduate degree

Batch: Any Batches

Experience: Fresher

Work Location: Chennai

Salary: ₹ 6.8 LPA (Expected)

Last Date: 3rd June, 2024

Job Description for Zoho Recruitment:

Answer customer queries about product features and capabilities through phone, e-mail & chat.
Efficiently troubleshoot technical issues reported by customers and assist them with in-product and third-party configurations.
Take ownership of unresolved cases and coordinate with internal teams to ensure prompt resolution.
Work closely with the Engineering and Product Management teams to escalate critical issues and provide suggestions for product enhancement.
Coordinate with various internal teams during an incident, communicate the status effectively until resolution.
Consistently meet SLA and other key performance metrics.

Requirements:

Excellent verbal and written English communication skills.
Attention to detail and a strong desire to learn.
Willingness to work night shifts and weekend shifts either permanently or on a rotational basis.
Should be flexible with all modes of support – Email, Live chat, and Calls.
Experience as a Technical Support Engineer / Customer Success Specialist with an Email Service Provider, Email Security Software Vendor, or Domain Hosting Provider would be an added advantage.
Basic knowledge of Networking and Active Directory.

Frequently Asked Questions (FAQs)

Who is eligible to apply for the Technical Support Engineer role at Zoho?
- Candidates with a Bachelor’s or Master’s degree, or any graduate degree, are eligible to apply.
What are the key responsibilities of a Technical Support Engineer at Zoho?
- Responsibilities include answering customer queries, troubleshooting technical issues, coordinating with internal teams, and meeting SLA and key performance metrics.
What is the expected salary for the Technical Support Engineer role at Zoho?
- The expected salary for this position is ₹ 6.8 LPA.
Where is the job location for the Zoho Technical Support Engineer role?
- The job location is Chennai.
How can I apply for the Technical Support Engineer position at Zoho?
- Interested and eligible candidates can apply online through the provided application link as soon as possible.

Zoho Recruitment 2024: Zoho is hiring freshers for the position of Technical Support Engineers. Candidates with Bachelor’s or Master’s degrees are eligible to apply.

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