Splunk Off Campus Drive 2024: Hiring Technical Support Engineer (Cloud Support)

Splunk is conducting an off-campus drive for the role of Technical Support Engineer (Cloud Support) for Bachelor’s/Master’s degree graduates from the batches of 2021, 2022, 2023, and 2024. This opportunity is based in Hyderabad, and more details on eligibility and the application process are provided below.

Splunk Off Campus Drive 2024 Details:

Company Website: www.splunk.com

Job Role: Technical Support Engineer (Cloud Support)

Qualification: Bachelor’s/ Master’s Degree

Experience: Fresher

Batch: 2021/2022/2023/2024

Salary: INR 1,600,000.00 – 2,200,000.00 per year

Job Location: Hyderabad

Last Date: ASAP

Job Description:

Splunk is a leader in data analytics and is known for being the world’s first Data-to-Everything platform. As a Technical Support Engineer, you will be part of a global technical support team that operates 24/7, providing excellent service to customers while maintaining technical expertise around Splunk’s core platform. You’ll participate in ongoing projects, contribute to the Splunk knowledge base, and offer troubleshooting support for various environments.

Responsibilities:

Deliver exceptional service and technical support to Splunk customers, ensuring strong customer relationships.
Take responsibility for resolving customer issues and ensuring a positive experience throughout.
Become a product expert in Splunk’s core platform, providing technical guidance and support.
Troubleshoot technical problems, find solutions, and offer workarounds for issues encountered by customers.
Create and maintain knowledge articles based on customer cases following Knowledge-Centered Service (KCS) principles.
Reproduce customer issues, file bug reports, escalate problems to Engineering, and serve as a bridge between customers and product developers.
Continuously improve support tools, processes, and product supportability.
Participate in special projects and other job-related duties as assigned.

Requirements:

Must-Have:

Strong problem-solving and troubleshooting skills, with experience in cloud support.
Excellent interpersonal skills and communication—both verbal and written.
Foundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OS.
Basic understanding of networking concepts such as TCP/IP, UDP, DNS, NAT, gateways, etc.
Ability to manage time efficiently and adapt to changing priorities based on customer needs.
Enthusiastic about working in a dynamic, technical environment and keeping up with new technologies.

Nice-to-Have:

Experience in customer-facing technical support or system administration.
Exposure to cloud technologies such as AWS, Google Cloud Platform, or Microsoft Azure.
Knowledge of Python, Perl, shell scripting, XML, HTML, or other scripting languages.
Familiarity with virtualization technologies like VMware, Hyper-V, or KVM.
Experience with JavaScript, Node.js, Apache, or similar web technologies.
Understanding of regular expressions (Regex) and relational databases.

Frequently Asked Questions (FAQs):

1. Who is eligible to apply for the Technical Support Engineer role at Splunk? Candidates with a Bachelor’s or Master’s degree from the batches of 2021, 2022, 2023, or 2024 are eligible to apply.

2. What is the salary range for this role? The salary for the Technical Support Engineer (Cloud Support) role at Splunk is between INR 1,600,000.00 – 2,200,000.00 per year.

3. What skills are required for this role? Candidates must have strong troubleshooting skills, basic knowledge of UNIX/Linux, networking concepts, and experience in cloud support. Excellent communication skills are also essential.

4. Where is the job location for Splunk Off Campus Drive 2024? The job location is Hyderabad, India.

5. How do I apply for Splunk Off Campus Drive 2024? Interested candidates can apply online through the link provided in the post. Make sure to submit your application as soon as possible.

Splunk is conducting an off-campus drive for the role of Technical Support Engineer (Cloud Support) for Bachelor’s/Master’s degree graduates from the batches of 2021,

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