SAP Careers Bulk Hiring Freshers Solution Support Engineer | Bangalore

SAP Careers is bulk hiring freshers for the position of Solution Support Engineer. Candidates with a Bachelor’s degree or equivalent are eligible to apply for the Bangalore location. The detailed eligibility and application process are provided below.

SAP Careers Recruitment 2024 Details:

Company Website: www.sap.com

Job Role: Solution Support Engineer

Qualification: Bachelor’s degree or equivalent

Experience: Freshers

Batch: Recent Batches

Salary: ₹ 3 to 8 LPA (Expected)

Location: Bangalore

Last Date: ASAP

About Company:

SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world’s leading enterprise resource planning software vendor.

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do:

Win customer loyalty by creating memorable experiences for customers.
Responsible for delivering a ‘customer-centric service experience’ to our customers during every interaction.
Develop and maintain strong functional and technical product knowledge.
Work with our APAC, EMEA, or AMER-based customers in resolving their queries, and issues related to SAP Concur Product.
Resolve customer issues with transparency and urgency.
Maintain ownership of the issue, manage client expectations & drive deliverables.
Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
Create availability in the daily schedule for customer calls.
Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
Participate in (or drive, as requested) minor projects or initiatives.
Responsible to make a human connection, demonstrate empathy, and stay engaged until the customer query or issue is resolved.
Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
Conduct all external-facing communication in a professional manner, and to a high level of customer service.
Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
Work effectively with peers, other departments, and management from different time zones to ensure customer needs or queries are handled effectively.

What you bring at SAP Careers:

Bachelor’s degree or equivalent.
External customer-facing experience preferred.
Technical background with an understanding of SQL preferred.
0 to 3 years of experience in troubleshooting software/hardware/product/process/tool issues is preferred.
Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills in English).
Ability to express thoughts clearly & professionally for fluent customer interaction (English).
Display passion for & responsibility to the customer, business & team.
Ability to work in a diverse cultural environment and be agile for change.
Research-based learning-oriented, analytical mindset for expert problem-solving.
Task-based, process-driven approach to achieving objectives.
Schedule flexibility working on weekdays & weekends.
Ability to communicate in a foreign language is highly preferred.
Preferable experience with SAP Concur products or similar SaaS/Cloud products.
Preferable experience and knowledge in SQL, Python, or any programming language for automation.

Frequently Asked Questions (FAQs)

Who is eligible to apply for the Solution Support Engineer role at SAP?
- Candidates with a Bachelor’s degree or equivalent from recent batches are eligible to apply.
What is the job location for the Solution Support Engineer position?
- The job location is Bangalore.
What is the expected salary for the Solution Support Engineer role at SAP?
- The expected salary ranges from ₹ 3 to 8 LPA.
What technical skills are preferred for the Solution Support Engineer position?
- Preferred technical skills include an understanding of SQL, experience with SAP Concur products or similar SaaS/Cloud products, and knowledge of programming languages like SQL or Python.
How can I apply for the Solution Support Engineer position at SAP?
- Interested and eligible candidates can apply online through the provided application link.

SAP Careers is bulk hiring freshers for the position of Solution Support Engineer. Candidates with a Bachelor’s degree or equivalent are eligible to apply

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