Amazon is hiring Cloud Support Associates for its Bengaluru location. Freshers with a Bachelor’s or Master’s degree in Engineering (CSE, IT, ECE, EEE) or MCA are invited to apply. The detailed eligibility criteria, job responsibilities, and application process are provided below.
Details About Amazon Careers 2024
Company Website: www.amazon.jobs
Job Role: Cloud Support Associate
Qualification: Bachelor’s / Master’s Degree (CSE, IT, ECE, EEE) or MCA
Batch: Recent Batches
Experience: Freshers (0-1 year)
Salary: ₹14 LPA (Expected)
Job Location: Bengaluru
Last Date to Apply: ASAP
Overview
Amazon, through AWS India, offers world-class cloud infrastructure services. The AWS Global Support team works closely with customers developing mission-critical applications on AWS. As a Cloud Support Associate, you will troubleshoot and solve complex customer issues using cutting-edge technologies while collaborating with leading technologists across the globe.
AWS provides developers access to a range of scalable services like S3, EC2, CloudFront, and SimpleDB to build and scale applications. Amazon’s focus on continuous innovation drives the company forward, making this role an exciting opportunity to contribute to its customer-centric mission.
Key Job Responsibilities
- Learn and apply advanced troubleshooting techniques to solve complex customer issues.
- Use state-of-the-art technologies to address customer needs.
- Interact with technologists worldwide to resolve issues and improve AWS services.
- Communicate effectively with customers during critical incidents.
- Collaborate with Amazon teams to reproduce and address complex customer problems.
- Contribute to process improvements and enhance customer support experience.
- Write tutorials, create how-to videos, and develop technical content for the developer community.
- Handle cross-service issues spanning multiple AWS platforms.
Basic Qualifications
- 0-1 year of experience in any of the following:
- Linux Systems Administration
- Database Design & Optimization
- Big Data Analysis
- Network Administration
- DevOps
- Programming/scripting knowledge in Java, Perl, Ruby, C#, PHP.
- Experience in troubleshooting and support tasks.
- Strong oral and written communication skills.
Preferred Qualifications
- Knowledge of OS concepts and Linux/Unix administration (e.g., Ubuntu, RedHat).
- Basic understanding of networking protocols (TCP/IP, DNS) and databases.
- Familiarity with cloud computing concepts.
- Strong customer service skills and the ability to multitask.
- Self-starter with enthusiasm for technology.
FAQs
1. Who is eligible to apply for the Cloud Support Associate role?
Candidates with a Bachelor’s or Master’s degree in Engineering (CSE, IT, ECE, EEE) or MCA from recent batches are eligible.
2. Is prior work experience required for this role?
No. Freshers with 0-1 year of experience can apply.
3. What skills are required for this position?
Knowledge of Linux administration, databases, programming languages, and networking concepts is essential.
4. What is the job location for this role?
The position is based in Bengaluru, India.
5. What is the expected salary for this role?
The expected salary is ₹14 LPA, as per market estimates.
