Join Amazon’s dynamic team as a Customer Service Associate and be part of their mission to deliver exceptional customer service. If you’re a recent graduate with excellent communication skills and a passion for problem-solving, this role might be the perfect opportunity for you. Read on to discover more about the position and how to apply.
Company Website: www.amazon.jobs
Job Role: Customer Service Associate
Qualification: 10 + 2. Any graduate/PG is eligible to apply
Batch: Recent Batches
Salary: ₹4.7 LPA (Expected)
Job Location: Hyderabad
Last Date: ASAP
As an Amazon Customer Service Associate, you will play a crucial role in providing timely, accurate, and professional customer service to Amazon’s customers. Your responsibilities will include expediting orders, addressing post-sales issues, and communicating effective solutions through various channels such as mail, chat, and phone.
- Excellent written and verbal communication skills
- Ability to communicate clearly and correctly with all customers
- Strong documentation skills
- Good comprehension skills to understand customer issues clearly
- Ability to concentrate and follow customer issues to resolution
- Proficient composition skills for crafting accurate responses
- Proficiency in using desktop computer systems
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
- Excellent typing skills
- Demonstrated understanding of the Internet, Amazon.com website, and competitor websites
- Proficient knowledge of email applications
- Ability to learn using various media
- Exceptional customer service skills, maintaining focus on customer issues in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrated interpersonal skills with a diverse customer base
- Proficiency in conflict resolution, negotiation, and de-escalation
- Ownership mentality to resolve challenging customer issues
Problem Solving Skills
- Effective problem-solving skills including decision-making and time management
- Ability to approach problems logically and rationally
- Action-oriented and self-disciplined
- Organized and detail-oriented
- Ability to prioritize work time effectively in various departments
Frequently Asked Questions (FAQs)
- What qualifications are required to apply for the Customer Service Associate role at Amazon? Any graduate or postgraduate is eligible to apply for this position.
- Where is the job located? The job is based in Hyderabad.
- What is the expected salary for this role? The expected salary is ₹4.7 LPA.
- Is prior experience required for this position? No, this position is open to freshers.
- What are the primary responsibilities of a Customer Service Associate at Amazon? Responsibilities include expediting orders, addressing post-sales issues, and providing effective solutions to customers through various communication channels.