Accenture is hiring freshers for the position of Application Tech Support Practitioner. Candidates with a Graduation degree are eligible to apply. Below are the detailed eligibility criteria, job role, and application process.
Details About Accenture Careers 2024:
Company Website: www.accenture.com
Job Role: Application Tech Support Practitioner
Qualification: Graduation
Batch: Recent Batches
Experience: Freshers (0-2 years)
Salary: ₹ 4.2 LPA (Expected)
Job Location: Bengaluru
Last Date: ASAP
Job Description:
As an Application Tech Support Practitioner, you will serve as the ongoing interface between the client and the system/application. You will use your exceptional communication skills to ensure the smooth operation of world-class systems. The role requires strong troubleshooting abilities and a commitment to quality.
Project Role:
Application Tech Support Practitioner
Must-have Skills:
Service Desk Management
Good-to-have Skills:
None specified
Experience Required:
0-2 years
Education Requirement:
15 years of full-time education
Summary of Accenture Careers:
In this role, you will work closely with clients to resolve technical issues and ensure the smooth operation of their systems. Your responsibilities include diagnosing and fixing problems, collaborating with internal teams, and continuously learning about new products and services.
Roles & Responsibilities:
- Provide ongoing support to clients and resolve technical issues.
- Troubleshoot and solve system or application problems promptly.
- Collaborate with cross-functional teams to ensure smooth operations.
- Document client issues and resolutions.
- Stay updated on product knowledge and industry trends.
- Participate in problem-solving discussions.
- Contribute to process improvement initiatives.
- Assist in training new team members.
Professional & Technical Skills:
- Proficiency in Service Desk Management.
- Familiarity with the ITIL framework and incident management processes.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
Good To Have Skills:
- Knowledge of IT service management tools.
- Familiarity with remote support tools.
- Ability to prioritize tasks and manage multiple issues simultaneously.
- Strong attention to detail and problem-solving skills.
Additional Information:
- 0-2 years of experience in Service Desk Management is required.
- The role is based at the Bengaluru office.
- A 15 years full-time education is mandatory.
Frequently Asked Questions (FAQs):
1. What is the job role at Accenture for 2024?
The job role is Application Tech Support Practitioner, responsible for supporting and troubleshooting system/application issues for clients.
2. What qualifications are required for this position?
Candidates must have a Graduation degree with a minimum of 15 years of full-time education.
3. What skills are necessary for this role?
Proficiency in Service Desk Management, knowledge of ITIL frameworks, and excellent communication skills are essential.
4. Is prior work experience required?
Candidates with 0-2 years of experience in Service Desk Management can apply.
5. Where is the job location?
The position is based at the Bengaluru office of Accenture.